ESCALATION MATRIX (ANNEXURE A)
Details of
Contact Person
Address
Contact No.
Working Hours
Email ID
Customer Care
Sumedha Kamble
No. 1, 18th Floor, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013
022-24831848
9:00AM – 06:00PM
Monday to Friday
customeraffairs@phillipcapital.in
Head of Customer Care
Sandhya Mengji
No. 1, 18th Floor, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013
022-66551286
9:00AM – 06:00PM
Monday to Friday
customerassist@phillipcapital.in
Compliance Officer
Rohan Raut
No. 1, 18th Floor, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013
022-66551428
10:00AM – 07:00PM
Monday to Friday
compliance@phillipcapital.in
Designated Director
Nihit Parikh
No. 1, 18th Floor, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai 400013
022-24832963
10:00AM – 07:00PM
Monday to Friday
level1compliance@phillipcapital.in
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or at respective Exchange NSE https://investorhelpline.nseindia.com/NICEPLUS/, BSE- https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx, NCDEX- NInvestor Service Center | National Commodity & Derivatives Exchange Limited (ncdex.com), MCX- https://igrs.mcxindia.com, NSDL- https://www.epass.nsdl.com/complaints/websitecomplaints.aspx , CDSL- https://www.cdslindia.com/Footer/grievances.aspx . Please quote your Service Ticket/Complaint Ref. No. while raising your complaint at SEBI SCORES/Exchange portal.